FAQ
FAQ
SunLead's minimum order quantity varies by product type and customization level. We offer flexible solutions for clients of all sizes. Please contact our product specialists for specific MOQ requirements or view our MOQ list.
We recommend adhering to MOQ requirements to optimize production costs, but we understand the needs of new product development. For samples or small-batch trial orders, we will do our best to accommodate. Please contact our product team for support.
You can place an order through the following methods:
Directly contact our sales team
Submit a quote request via our official website
We promise to respond within 2 hours and assist you in completing your order.
We accept T/T bank transfers, letters of credit, and other methods. Typically, a 30% deposit is required, with the remaining 70% paid before shipment. Specific terms depend on order value and partnership history.
We offer competitive pricing based on order volume, partnership duration, and product type. Please discuss details with your sales representative.
Yes! We ensure all paper packaging is fully recyclable, using sustainable raw materials that meet environmental standards.
Most products are biodegradable. Specific degradation conditions vary by material and coating. Detailed environmental performance specifications are available.
Most products are biodegradable. Specific degradation conditions vary by material and coating. Detailed environmental performance specifications are available.
Yes! We offer comprehensive customization services, including brand logo printing, exclusive colors, and special shape designs to create unique branded packaging solutions.
With extensive OEM/ODM experience, we provide one-stop custom solutions from product design and material selection to manufacturing.
We support AI, PDF, PSD, and similar formats. Vector files are recommended, with a 3mm bleed margin reserved for optimal printing results.
Typically 10-30 business days, depending on packaging type, order volume, and seasonal factors. Highly customized products may require extended production time. Note: Times are estimates and subject to adjustment based on order volume.
Before formal production, our professional prepress team will provide digital proofing files for your review of the final design, allowing for necessary adjustments or confirmation.
We provide samples for existing products or custom designs. Sample fees vary based on complexity and may be credited toward bulk orders.
We offer ocean freight, air freight, and express delivery. Costs are calculated based on order volume, weight, and destination. Specific quotes are provided upon order confirmation.
For quality issues, contact us within 7 business days of receipt. Confirmed manufacturing defects will be resolved through replacement or refund. Custom products generally cannot be returned.
We enforce a strict quality control system. Contact customer service within 7 business days of discovering any quality issues upon receipt. We will promptly address and resolve the matter.