After-Sales Service

We are committed to providing reliable support throughout the entire process, from production to delivery and beyond.

Ⅰ. Order Tracking

Once your order is in production, we will keep you updated on the progress.

Before shipment, photos or videos of the finished products can be provided for your confirmation upon request.

Ⅱ. Quality Assurance

All products are inspected before shipment to ensure they meet agreed specifications.

Due to the nature of mass production, slight variations in color, size, or finishing may occur and are considered acceptable within industry standards.

Ⅲ. Issue Reporting

If there are any issues with your order (such as damage, defects, or shortages), please contact us within 7 days of receiving the goods.

Please provide clear photos or videos as evidence so we can evaluate the situation quickly.

Ⅳ. Solutions

For verified issues caused by us, we will provide one of the following solutions:

Reproduction of defective items
Partial refund
Other mutually agreed solution

Ⅴ. Communication

We aim to respond to all inquiries within 24 hours on working days.

For urgent matters, please contact us via WhatsApp for faster assistance.

Ⅵ. Contact Us

WhatsApp: +8615099992002
Email: info@sunleadpack.com